Support

How can we help you?

Menu

Choose your purchase channel below to get help with orders, returns, defects, or warranty claims.

This form is for orders placed through our website, europemagicwand.com.

To help us assist you quickly, please provide:

  1. A detailed description of the issue
  2. Your order number
  3. If the issue is about the Europe Magic Wand massager, the serial number located on the back or a picture of the label

For support with purchases made through Amazon, please contact either Amazon directly or the specific dealer from whom you purchased the product.

Authorized dealers on Amazon:

  • Lifestylebrokers – Phone: 0221-29846882, Email: kontakt@lifestylebrokers.de
  • Amorelie – Phone: +49 30 208 473 88, Email: customercare@amorelie.com
  • Trend-Deals – Phone: +49 04 614 301 60, Email: amazon@trend4u.de

Amazon customer service:

  • Amazon.de: Germany toll-free: 0800-36 38 469, Austria toll-free: 08 00-88 66 32 38, other countries: +49 9 41-78 87 88
  • Amazon.fr: 0800 94 77 15, international: +33 174 181 038
  • Amazon.es: 900 803 711, international: 0034 91 123 04 13
  • Amazon.co.uk: 0800 496 1081, international: +44 207 084 7911

For support with purchases made through third-party dealers, please contact the dealer from whom you purchased your Europe Magic Wand directly.

View our current third-party dealers

Frequently Asked Questions

Product

Questions about the Europe Magic Wand massager – features, specifications, and care.

Your Europe Magic Wand comes with the massager, a power cord with the correct plug for your region, and a printed user guide.

Yes. We ship the correct plug type for your region. The Europe Magic Wand operates on 100-240V~ 50-60Hz, which means it works with mains power in virtually every country. If you are in the US (110V), the device will work, but we do not sell on the US market and do not supply US plug adapters. When travelling, you may need a simple plug adapter for the local socket shape, but you do not need a voltage transformer.

No. The Europe Magic Wand is mains-powered only. We do not offer a cordless or rechargeable version, and we do not have plans to make one at this time. Mains power delivers consistent, full-strength vibrations that never fade or weaken. If you see a “wireless” or “rechargeable” magic wand being sold online, it is not our product.

The Europe Magic Wand is engineered for low noise. It is significantly quieter than comparable mains-powered wand massagers. You can see independent noise test results in our Safety and Test Results FAQ below.

Some increase in noise can occur over time due to normal wear on the motor brushes. Try running the device at full speed for 20 minutes without load to see if it improves. If the noise continues to increase or the vibrations feel weaker, the motor may need replacement. We sell replacement motors in our spare parts shop. If your device is within the 2-year warranty period, contact us with your serial number and we will help you.

Unplug the device first. Wipe the head with a damp cloth or use a mild soap. Do not submerge the device in water. Do not use alcohol-based cleaners or abrasive cleaners on the silicone head, as they may damage the surface.

Yes, the Europe Magic Wand is designed as a full-body massager. It is powerful enough for deep-tissue massage on the back, shoulders, and legs.

Yes. The Europe Magic Wand is CE and GS-certified and tested by independent laboratories for electrical safety and absence of hazardous substances (BPA-free, phthalate-free). We publish all our test documentation publicly. See our Safety and Test Results FAQ below.

The Europe Magic Wand uses a brushed motor. The brushes make contact with a rotating part inside the motor and can produce small sparks that may be visible through the plastic shell in a dark room. This is normal behavior for brushed motors and not a safety concern. If the sparks increase significantly or performance decreases, the motor brushes may be worn. Contact us if you are unsure.

Shipping and Delivery

We ship from our warehouse in Denmark to all EU and EEA countries, the UK, and Switzerland. All orders are shipped in discreet, unmarked packaging.

We ship to all EU countries, the EEA (Norway, Iceland, Liechtenstein), the UK, and Switzerland. During checkout, our website will show the available shipping options for your country. If your country is not listed, please contact us and we will try to find a solution.

For deliveries within the EU, all prices include VAT and there are no additional customs duties. For deliveries to countries outside the EU, such as the UK, Norway, or Switzerland, import duties and local VAT may apply. These are set by your country and are paid by you upon delivery.

We offer same-day shipping for orders placed before the daily cut-off time on business days. Typical delivery time within Europe is 2-4 business days.

Yes. All orders are shipped in plain, unmarked packaging with no indication of the contents.

Yes. Once your order has been shipped, you will receive an email with your tracking number and a link to track your package on the carrier’s website.

First, check your tracking link, which is sent to you by email after shipping. If the tracking shows the package was delivered but you did not receive it, contact the carrier, such as UPS, GLS, or DHL, directly. If the package is being held at a pickup point, you may need to collect it within a limited time before it is returned. If you cannot resolve it with the carrier, contact us with your order number.

Orders and Payment

Questions about placing orders, payment methods, and order confirmations for purchases made on europemagicwand.com.

We accept all major credit and debit cards via Stripe, as well as Bancontact, iDEAL, SEPA Direct Debit, Przelewy24, and Bitcoin / Lightning Network via BTCPay. All payments are processed securely. We do not currently accept PayPal or payment on delivery.

Yes. You can cancel or change your order before it has been shipped by contacting us at support@europemagicwand.com. Once shipped, you can still return the product under our return policy.

If you paid via SEPA Direct Debit, the order is placed on hold until the payment clears, which can take several business days. You will receive a shipping confirmation once payment is confirmed. If you paid by credit card and did not receive a confirmation, please check your spam folder. If the issue persists, contact us with your name and email.

Returns and Warranty

All Europe Magic Wand products come with a 2-year warranty. We also offer a 30-day return policy for sealed, unused products purchased on europemagicwand.com.

Yes. You have a 14-day right of withdrawal under EU consumer law. We also offer a 30-day return policy for sealed, unused products purchased on europemagicwand.com. Contact us before returning any goods. The buyer pays return shipping costs. For full details, see our Terms and Conditions.

Under EU law, you have a 14-day right of withdrawal. However, for hygiene reasons, products that have been unsealed and used may be subject to a reduced refund. Please contact us to discuss your specific situation.

All Europe Magic Wand products come with a 2-year warranty from the date of purchase. To make a warranty claim, contact us with your order number or proof of purchase, the serial number found on the silver sticker on the back, and a description or photo/video of the problem. For full warranty details, see our Terms and Conditions.

Your first point of contact for warranty claims is the Amazon seller or Amazon customer service. If they are unable to help, contact us directly with your Amazon order number and proof of purchase. See the Where Did You Purchase section above for Amazon contact details.

Product Authenticity

The Europe Magic Wand is manufactured exclusively by Amok Products ApS. If you are unsure whether your product is genuine, check here.

A genuine Europe Magic Wand has a silver serial number sticker on the back, is mains-powered, and is sold by Amok Products ApS or one of our authorized retailers. If you purchased a “wireless”, “rechargeable”, “mini”, or “110V” magic wand, it is not our product.

We can only provide support and spare parts for products manufactured by us, Amok Products ApS. We have never sold products on the US 110V market. If your product is from another brand, please contact that manufacturer directly.

App

For the full app guide, troubleshooting, and download links, see the App Support section below.

The app works only with the Europe Magic Wand App model (EMW-APP), which has built-in Bluetooth® Low Energy. Older models such as the EMW-230V do not support the app. Check your product packaging or contact us with your serial number if you are unsure.

No. The Europe Magic Wand App does not collect, store, or share any personal data. All settings and custom vibration patterns are stored locally on your device. See our Privacy Policy for details.

Yes. The app is free to download and use. There are no in-app purchases, no subscriptions, and no hidden fees.

Troubleshooting

The following applies to all Europe Magic Wand models.

  1. Check that the power cord is securely plugged into both the device and the wall outlet
  2. Try a different wall outlet
  3. Unplug the device and let it rest for 10+ minutes, then plug it back in and try again. The device has thermal protection that shuts it off if it overheats.
  4. Inspect the power cord for visible damage

If none of these steps help, contact us with your serial number and proof of purchase.

The Europe Magic Wand has built-in thermal protection and is designed for a maximum of 25 minutes continuous use. If the device gets too hot, it will automatically shut off. This can happen if the ventilation slots at the bottom of the handle are covered, for example by your hand or bedding, or if the device has been running at maximum speed for an extended period. Let the device cool down for at least 10 minutes before turning it back on. Make sure the ventilation slots remain uncovered during use.

Try unplugging the device and letting it rest for 10+ minutes. If the problem persists, the FlexPCB circuit board or silicone button pad may need replacement. Both are available in our spare parts shop. If the device is within the 2-year warranty, contact us for support.

If you hear a rattling sound when shaking the device, a small internal component may have come loose. Contact us with your serial number and order details. If the device is within warranty, we will arrange a replacement.

Safety and Test Results

The Europe Magic Wand is CE and GS-certified and independently tested for electrical safety. We publish all safety documentation publicly.

Yes. The Europe Magic Wand is CE and GS-certified, tested by SGS, and independently tested for electrical safety and absence of hazardous substances. We publish all our test documentation publicly.

All test results, the Declaration of Conformity, and safety documentation are available on our Safety and Compliance page.

User Guides

Download user guides for your Europe Magic Wand. User guides are included in the packaging and available in 25 languages.

User guides are included in the packaging. You can also download the Europe Magic Wand user guide for the current model here.

The Europe Magic Wand user guide is available in 25 languages: Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Italian, Latvian, Lithuanian, Maltese, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, and Swedish. Contact us at support@europemagicwand.com if you need help finding your language.

Spare Parts and Repairs

We design the Europe Magic Wand for longevity. Spare parts are available for all models manufactured from 2017 onwards, and we guarantee availability for a minimum of 10 years.

Yes. We sell spare parts in our spare parts shop, including power cords, replacement motors, replacement heads, FlexPCB circuit boards, and silicone button pads. We guarantee spare parts availability for a minimum of 10 years for all products manufactured from 2017 onwards.

In many cases, yes. The most common repairs are cable replacement, motor replacement, and button pad replacement. We have customers who keep their Europe Magic Wand running for 10+ years with occasional part replacements. All spare parts can be ordered from our spare parts shop. We do not offer a send-in repair service, but any local electrician can assist with the replacement.

Yes. Replacement power cords are available in our spare parts shop. If the cable is currently out of stock, please contact us and we will let you know when it becomes available again. If your device is within the 2-year warranty and the cable failure is due to a manufacturing defect, the replacement may be covered.

This can happen over time with regular use. We sell replacement silicone button pads in our spare parts shop. They are available in both 2-switch and 3-switch versions, depending on your model.

Unfortunately, we no longer carry spare parts for the pre-2017 (2-button) version of the Europe Magic Wand. We can offer you a discount on a new Europe Magic Wand. Please contact us at support@europemagicwand.com.

Europe Magic Wand App

The Europe Magic Wand App is a free companion app for the Europe Magic Wand App model (EMW-APP). It lets you control your device wirelessly, with preset vibration patterns, precision intensity sliders, and a draw-your-own vibration feature.

Download

Download on the App Store Get it on Google Play

The app works only with the Europe Magic Wand App model (EMW-APP), which has built-in Bluetooth® Low Energy. Older models such as the EMW-230V do not support the app.

  • A Europe Magic Wand App model (EMW-APP) with Bluetooth® Low Energy support
  • iPhone with iOS 15 or later
  • Android phone with Android 8.0 or later
  • Bluetooth® must be enabled on your phone
  1. Turn on your Europe Magic Wand device
  2. Open the Europe Magic Wand App
  3. The app will automatically search for nearby devices
  4. Tap your device in the list to connect
  1. Unplug the power cord and wait 30 seconds
  2. Close the app completely
  3. Open the app
  4. Replug your Europe Magic Wand

If it still does not connect:

  • Make sure you have the Europe Magic Wand App model (EMW-APP). Older models do not have Bluetooth®
  • Keep within 10 meters
  • Toggle Bluetooth® off and on
  • Forget the device in your phone’s Bluetooth® settings and try again
  • Restart your phone
  • Verify the device is connected and selected
  • Check that your pattern has intensity variations
  • Try a preset pattern first
  • Stay within Bluetooth® range, up to 10 meters / 33 feet in open space and less through walls
  • Avoid placing other Bluetooth® devices between your phone and the wand
  • Close other apps that may be using Bluetooth®
  • Make sure your phone’s operating system is up to date
  • Make sure you are running the latest version of the app
  • Update your phone’s operating system
  • Force close the app and reopen it
  • If the issue persists, uninstall and reinstall the app. Your custom patterns are stored locally and will be lost, so note them down first.

The Europe Magic Wand App does not collect, store, or share any personal data. No account is required. It uses no third-party analytics, advertising, or tracking SDKs. All settings and custom vibration patterns are stored locally on your device and are never transmitted.

For full details, see our Privacy Policy. If you have questions about your data, contact us at support@europemagicwand.com.

  • Clear saved patterns and settings: In the app, go to More > Settings & Cache > App Cache and tap Clear
  • Forget paired devices: In the app, go to More > Settings & Cache > Device Connections and tap Reset
  • Clear patterns stored on the wand: Hold the power button on your Europe Magic Wand for 6 seconds to reset all stored patterns on the device itself
  • You can also uninstall the app to remove all locally stored data

Europe Magic Wand App Terms of Use

1. Acceptance

By using the Europe Magic Wand App, you agree to these Terms of Use with Amok Products ApS.

2. Intended Use

This application is designed exclusively for controlling Europe Magic Wand devices for personal wellness and relaxation.

3. Price and Purchases

The Europe Magic Wand App is free to download and use. There are no in-app purchases, no subscriptions, and no hidden fees.

4. Safety Guidelines

Always read the user guide before use. Discontinue use if you experience discomfort. Consult healthcare professionals if you have medical conditions.

5. Data and Privacy

The app does not collect, store, or share any personal data. All settings and custom vibration patterns are stored locally on your device. See our Privacy Policy for details.

6. Limitation of Liability

The app is provided free of charge. Amok Products ApS is not liable for any device malfunction or related consequences arising from misuse of the app beyond what is required by applicable EU consumer law. For product warranty and general terms of sale, see our Terms & Conditions.

Contact Us

If you could not find the answer to your question above, please do not hesitate to contact us:

Email: support@europemagicwand.com

When contacting us, please include:

  • A description of the issue
  • Your order number, if applicable
  • The serial number of your Europe Magic Wand, found on the label on the back of the device

About Us

Europe Magic Wand is a product by Amok Products ApS, based in Gilleleje, Denmark. For full company details, see our Legal Notice.

Dispute Resolution

For information about online dispute resolution and our dispute resolution policy, see our Legal Notice.

Privacy Policy | Terms and Conditions | Legal Notice

The Bluetooth® word mark is a registered trademark of Bluetooth SIG, Inc. Any use of such marks by Amok Products ApS is for descriptive purposes only.

Europe Magic Wand official store

Power that makes you smile

Discrete shipping

Our product is discreetly delivered directly from our warehouse in Denmark.

Same-day shipping

When ordering before 13.00 CET.

We will help you

If you encounter any issues, we’re here to assist you. You can return the product within 30 days if you regret your purchase and the product is still sealed.

Hassle-free shopping

We provide secure payments using Cards (Stripe) and Bitcoin (BTCPay). We offer easy returns and exchanges, along with a 2-year Warranty.

Free delivery*

We provide free delivery to select countries (when you purchase for over €40). You’ll see if your country is eligible for free delivery during the checkout process.