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See Europe Magic Wand’s documentation for CE marking
In connection with the development of Europe Magic Wand, it was especially important for our engineers that the electric massager should meet the requirements of EU legislation for safety and thereby be CE marked.
To the best of our knowledge, we are the only Danish-produced Europe Magic Wand that publicizes documentation so you can be sure you are buying a product that has been thoroughly tested by an independent authority. It is this documentation facilitating that we can CE mark Europe Magic Wand, thus marketing and selling in the EU (EEA).
BPA Free - See our testing for hazardous substances
Even though we produce our own accessories, we still test to ensure the raw materials are non-toxic
See documentation here:
Vibration test - Europe Magic Wand Vs Hitachi Magic Wand and other wands
The speed affects the sensation Europe Magic Wand delivers to the body. However, as seen in this measurement chart, the amplitude is often greater at lower speeds, and greater amplitude of motion is experienced as a more comfortable and deep vibration than vibrations faster speeds.
The amplitude describes how much the head of the Europe Magic Wand moves back and forth during average use. A higher value will be perceived as deep, and a lower value as superficial.
In the following tables, you can see measurements for the amplitude both on the side and on the top of the massager. The reason for this is there are many who use the head of the massager.
1 or 2 years guarantee
The length of the guarantee is dependent upon the rules of the country in which you bought the massager. In Europe, it will be at least 1 year, and possibly up to 2 years. If you buy directly from us you will get a 2-year guarantee.
I regret my purchase and wish to return my Europe Magic Wand
In the EU there are specific rules for products bought in a physical store. As a consumer, you have the right to return your product within 7 days. The limit is longer in many other countries.
If you wish to return your product, the packaging must remain sealed. This confirms the product is still new and unused.
Before you return your product you need to contact the store in which you bought the product and ask how and where you should send it. If you have bought it directly from us, you can use the form below.
Fill out the Europe Magic Wand form
Purchases made at Europe Magic Wand
A binding purchase agreement has not been made with Europe Magic Wand until you have received an order confirmation.
Reservations are made for price errors caused by changes in currency rates, war, terror, natural disasters, nuclear attacks, force majeure, delivery failures, tax changes, sold out items, and printing errors.
Europe Magic Wand may in some circumstances use Google tracking to register the effect of advertising.
Reservations are made for sold out items and delayed delivery times for wholesalers at Europe Magic Wand.
General prices and sales
All prices include 25% VAT and are in Danish kroner where nothing else is mentioned. Prices are only valid within Denmark’s borders, excluding The Faroe Islands and Greenland. The stated price at the time of ordering is the applicable order price. At Europe Magic Wand it is not possible to order goods in another way than via the website.
Europe Magic Wand does not save order confirmations after they are sent to the customer.
If you have received an order confirmation via mail, it can be returned to the sender with the subject line “Cancellation.” The cancellation should be made before 14.00 the same day. If if you have not received an order confirmation or an error has occurred, please contact us here.
Possible payment methods:
It’s not possible to make pre-payments as customer rights are significantly worsened in comparison to other forms of payment.
The right of withdrawal
For purchases made via telephone or the Internet, the consumer has the right to cancellation with 14 days.
The right of withdrawal runs from the time the goods are transferred to the consumer. Should the purchase be canceled within 14 days, the purchase price will be refunded.
When using the right of withdrawal, the product must be returned in a condition that has not impaired the value of the product, ie. the product can be sold again. It must be possible for future consumers to inspect the product in the same way possible in the store, ie. any transparent plastic packaging must not be broken.
For hygienic reasons, we do not refund sex toys where the disposable packaging is broken. If you think you have trouble inspecting the product without breaking the packaging, please contact us.
Please contact us before returning goods to the return address.
As a consumer, you have a 2-year warranty, which means you can either have the goods repaired, exchanged, your money back, or a deduction of the price depending on the specific situation. This, of course, assumes the complaint is justified. If there is a further warranty or guarantee, it will appear separately from the invoice.
Should goods break during the warranty period, they will be repaired or exchanged free of charge.
Damage to the product caused by operating errors, handling errors, modifications or gross misuse by the user is not covered by warranty. This also includes changing the applied current to any relevant component.
We also refer to section 78 of the Danish Sale of Goods Act for procedures regarding complaints.
Use of warranty
Complaints regarding faults and defects must be notified at volupto.dk within a reasonable time after the goods have been received.
The customer is strongly encouraged to make a statement regarding the defect of the product in connection with the complaint, as an omission may cause an extension of the remediation process due to troubleshooting.
The customer can reclaim by returning the defective item by mail. Please contact us before returning goods.
Goods returned or sent without postage are denied by Europe Magic Wand.
Returned goods that do not contain errors
Defective or incorrect goods returned to Europe Magic Wand where defects or faults defined by the customer are not found will be returned to the customer inclusive of a test fee. Europe Magic Wand reserves the right to charge this fee and shipping costs on delivery (COD).
The test fee is DKK 200.00 per. half hour incl. VAT. The test fee is calculated on the basis of time spent in connection with testing and troubleshooting.
If accessories are included, the number and product description must be included.
Goods should be returned with an invoice copy showing the time and date of purchase. The goods will otherwise be held until there is an invoice copy present.
Goods not included in the warranty and received without proper packaging will be repackaged and an amount corresponding to our expenses for necessary and proper packaging will be charged.
All products returned to Europe Magic Wand must be securely wrapped. Damage as a result of defective packaging may result in a loss of rights.
Europe Magic Wand recommends the item be returned as parcel post with a tracking number, this helps eliminate any doubts as to whether the product has been handed over to Europe Magic Wand. Furthermore, the customer has the option to track the package if delivery has not taken place.
The business understands and respects the importance of privacy on the internet. The business will not disclose information about customers/users to third parties unless necessary to implement a transaction. The business will not sell your name, address, email address, credit card or personal data to any third party without your prior permission.