Privacy Policy

Last updated: 2026-06-07

Who we are

Amok Marketing ApS (trading as Amok Products ApS) is the data controller responsible for your personal data.

Amok Products ApS
Smidstrupvej 116
3250 Gilleleje, Denmark
CVR: 33260369

For privacy inquiries: support@europemagicwand.com

For full company details, see our Legal Notice.

Our commitment to your privacy

Our commitment to your privacy

As an international company engaged in many areas in Europe, Amok Products recognizes that the confidence of our customers and business partners is our most valuable asset.

We are committed to:

  • Respecting your privacy
  • Protecting your personal data
  • Meeting the highest standards of compliance
  • Being transparent about how we use your data

What this policy covers

What this policy covers

This privacy policy covers:

Area
Scope
Website
All europemagicwand.com domains
Webshop
Orders placed through our online shop
App
Europe Magic Wand App (iOS and Android)
Support
Contact forms and support tickets
Marketing
Newsletter and email communications

Europe Magic Wand App

Europe Magic Wand App

Data the app collects

The Europe Magic Wand App does not collect, store, or share any personal data with us or third parties.

Data type
Collected?
Personal information (name, email)
No
Account or login
Not required
Location data
No
Usage analytics
No
Advertising data
No
Device identifiers
No

Data stored on your device

Data type
Stored locally
Sent to us
Massage settings
Yes – on your device
No
Custom vibration patterns
Yes – on your device
No
App preferences
Yes – on your device
No

All settings and custom patterns are stored locally on your device. We have no access to this data.

How to delete locally stored data

  • Clear saved patterns and settings: In the app, go to More > Settings & Cache > App Cache and tap Clear.
  • Forget paired devices: In the app, go to More > Settings & Cache > Device Connections and tap Reset.
  • Clear patterns stored on the wand: Hold the power button on your Europe Magic Wand for 6 seconds to reset all patterns stored on the device itself.
  • Remove app data from your phone: Uninstalling the app removes all locally stored app data from your phone.

Because we do not collect or have access to any app data, no request to us is needed to delete it.

Wireless connection (Bluetooth®)

The app uses Bluetooth® Low Energy (BLE) solely to communicate with your Europe Magic Wand device. No data is transmitted over the internet. The BLE connection does not collect or transmit personal data.

App Store and Google Play

When you download the app, Apple or Google may collect data in accordance with their own privacy policies. This data collection is managed by Apple/Google, not by us:

Crash reports

If you have enabled automatic crash reporting on your device, Apple or Google may collect anonymized crash data. This is managed by your device manufacturer, not by us.

Website

Website

Data we collect when you visit our website

Data type
Purpose
Legal basis
IP address
Security, fraud prevention
Legitimate interest (Art. 6(1)(f))
Browser type and version
Website optimization
Legitimate interest (Art. 6(1)(f))
Pages visited
Website analytics
Consent (Art. 6(1)(a))
Referral source
Marketing analysis
Consent (Art. 6(1)(a))

Cookies

We use cookies on our website. Cookies are small text files stored on your device. You can manage your cookie preferences at any time through our cookie consent banner, which is provided by Hu-manity.co.

Essential cookies (no consent required)
Cookie
Purpose
Duration
Cookie consent
Stores your cookie preference
1 year
WooCommerce cart
Stores shopping cart contents
Session
WooCommerce session
Maintains your session
2 days
Analytics cookies (consent required)
Cookie
Purpose
Duration
Provider
Google Analytics (GA4)
Website statistics
Up to 2 years
Google
Google Tag Manager
Tag management
Session
Google
Marketing cookies (consent required)
Cookie
Purpose
Duration
Provider
Google Ads
Advertising measurement
Up to 90 days
Google
Google Ads Enhanced Conversions
Conversion accuracy
Session
Google
Mailchimp
Newsletter tracking
Up to 2 years
Mailchimp

When you complete a purchase or submit a form, and you have consented to marketing cookies, certain customer data (such as email, phone number, or name) may be collected, securely hashed in your browser, and sent to Google for matching. Google does not receive raw personal data.

Embedded content

Our website may include embedded content from other websites. Embedded content behaves as if you have visited that website directly and those websites may collect data about you.

Service
Purpose
google.com
Fonts, services, statistics (GA4)
list-manage.com
Mailchimp newsletter services
support.amokproducts.com
Support form (Freshworks)
recaptcha.net
Spam protection
youtube.com
Video content (when clicked)
vimeo.com
Video content (when clicked)

Comments

When visitors leave comments on the site, we collect:

  • Data shown in the comments form
  • IP address (for spam detection)
  • Browser user agent string (for spam detection)

An anonymized hash of your email address may be provided to the Gravatar service to display your profile picture.

Gravatar privacy policy: https://automattic.com/privacy/

Media uploads

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.

Webshop

Webshop

Data we collect when you place an order

Data type
Purpose
Legal basis
Name
Order fulfillment
Contract (Art. 6(1)(b))
Email address
Order confirmation, communication
Contract (Art. 6(1)(b))
Shipping address
Delivery
Contract (Art. 6(1)(b))
Billing address
Invoicing, tax compliance
Legal obligation (Art. 6(1)(c))
Phone number (if provided)
Delivery communication
Contract (Art. 6(1)(b))
Payment information
Payment processing
Contract (Art. 6(1)(b))
Order history
Order management, warranty
Contract (Art. 6(1)(b))

Payment processing

We do not store your credit card details. Payment is processed securely by our payment providers:

Payment method
Provider
Location
Privacy policy
Credit and debit cards
Stripe
USA
Bancontact
Stripe
USA
iDEAL
Stripe
USA
SEPA Direct Debit
Stripe
USA
Przelewy24
Stripe
USA
Bitcoin / Lightning Network
BTCPay
Self-hosted
No third-party data sharing

Shipping

Order and shipping data is shared with our shipping provider for delivery purposes:

Provider
Purpose
Location
Privacy policy
Webshipper
Shipping management
Denmark
Link Logistics
Warehouse and order fulfillment
Denmark
Available upon request
Ongoing
Warehouse management system (sub-processor via Link Logistics)
Sweden
UPS
Parcel delivery
USA
DHL
Parcel delivery (occasional)
EU

Invoice and accounting data

We are legally required to retain invoice and accounting data for 5 years in accordance with the Danish Bookkeeping Act (Bogføringsloven).

Newsletter

Newsletter

If you subscribe to our newsletter, we collect:

Data type
Purpose
Legal basis
Email address
Sending newsletter
Consent (Art. 6(1)(a))
Name (if provided)
Personalization
Consent (Art. 6(1)(a))

Our newsletter is managed by Mailchimp (Intuit Inc.).

Mailchimp privacy policy: https://mailchimp.com/legal/privacy/

You can unsubscribe at any time by clicking the unsubscribe link in any newsletter email or by contacting us at support@europemagicwand.com.

Support

Support

When you contact us through our support form or by email, we collect:

Data type
Purpose
Legal basis
Name
Identify you
Legitimate interest (Art. 6(1)(f))
Email address
Respond to your inquiry
Legitimate interest (Art. 6(1)(f))
Order number (if provided)
Locate your order
Legitimate interest (Art. 6(1)(f))
Message content
Handle your inquiry
Legitimate interest (Art. 6(1)(f))

Support tickets are managed by Freshworks (Freshdesk).

Freshworks privacy policy: https://www.freshworks.com/privacy/

Data processors

Data processors

We use the following data processors:

Processor
Purpose
Location
Safeguards
WooCommerce (Automattic)
Webshop platform
USA
EU-US Data Privacy Framework
Stripe
Payment processing
USA
EU-US Data Privacy Framework
Google (GA4, Ads, reCAPTCHA)
Analytics, advertising, security
USA
EU-US Data Privacy Framework
Mailchimp (Intuit)
Newsletter
USA
EU-US Data Privacy Framework
Freshworks
Support tickets
USA/EU
Standard Contractual Clauses
Webshipper
Shipping management
Denmark
EU-based
Link Logistics
Warehouse and order fulfillment
Denmark
EU-based
Ongoing (via Link Logistics)
Warehouse management system
Sweden
EU-based
UPS
Parcel delivery
USA
EU-US Data Privacy Framework
GLS
Parcel delivery
EU
EU-based
DHL
Parcel delivery (occasional)
EU
EU-based
E-conomic (Visma)
Accounting and invoicing
Denmark/EU
EU-based
Imagify
Image optimization
France
EU-based
WP Rocket
Website caching
France
EU-based
CleanTalk
Spam protection
USA
Standard Contractual Clauses
Wordfence
Website security
USA
Standard Contractual Clauses
Hu-manity.co
Cookie consent management
USA
Data Processing Agreement
BTCPay Server
Bitcoin/Lightning payment processing
Self-hosted
No third-party data sharing

Transfer of data to third countries

Transfer of data to third countries

Some of our data processors are located outside the EU/EEA, primarily in the United States. We ensure appropriate safeguards are in place through:

  • EU-US Data Privacy Framework (where applicable)
  • Standard Contractual Clauses (SCCs)
  • Data Processing Agreements (DPAs)

Data retention

Data retention

Data type
Retention period
Reason
Order and invoice data
5 years
Danish Bookkeeping Act
Support tickets
2 years after resolution
Warranty period
Newsletter subscribers
Until unsubscribe
Consent-based
Website analytics
14 months
GA4 default
Comments
Until deletion request
Legitimate interest
Cookie consent record
1 year
Consent renewal
App data
N/A
No data collected by us

Your rights

Your rights

Under GDPR, you have the following rights:

Right
Description
Access
Request a copy of your personal data
Rectification
Request correction of inaccurate data
Erasure
Request deletion of your data (“right to be forgotten”)
Restriction
Request limitation of processing
Portability
Request your data in a machine-readable format
Objection
Object to processing based on legitimate interest
Withdraw consent
Withdraw consent at any time

To exercise any of these rights, contact us at:

support@europemagicwand.com

We will respond within 30 days.

Right to complain

Right to complain

You have the right to lodge a complaint with a supervisory authority. Our lead supervisory authority is:

Datatilsynet (Danish Data Protection Agency)
Carl Jacobsens Vej 35
2500 Valby, Denmark
Phone: +45 33 19 32 00
Email: dt@datatilsynet.dk
Website: https://www.datatilsynet.dk

Children’s privacy

Our website and webshop are not directed at children under 16. We do not knowingly collect personal data from children under 16.

The Europe Magic Wand App does not collect any personal data from any user, regardless of age.

Changes to this policy

Changes to this policy

We may update this privacy policy from time to time. The “Last updated” date at the top of this page indicates when the policy was last revised.

Significant changes will be communicated through our website.

Contact

Contact

For questions about this privacy policy or your personal data:

support@europemagicwand.com

Amok Products ApS
Smidstrupvej 116
3250 Gilleleje, Denmark

For general support, visit europemagicwand.com/support.

For full company details, see our Legal Notice.

Europe Magic Wand official store

Power that makes you smile

Discrete shipping

Our product is discreetly delivered directly from our warehouse in Denmark.

Same-day shipping

When ordering before 13.00 CET.

We will help you

If you encounter any issues, we’re here to assist you. You can return the product within 30 days if you regret your purchase and the product is still sealed.

Hassle-free shopping

We provide secure payments using Cards (Stripe) and Bitcoin (BTCPay). We offer easy returns and exchanges, along with a 2-year Warranty.

Free delivery*

We provide free delivery to select countries (when you purchase for over €40). You’ll see if your country is eligible for free delivery during the checkout process.